本文纯介绍，无任何商业成分，目前我已使用了微信客服功能3个月有余了，单纯的给大家分享下。
微信客服最大的优势是：链接了整个微信生态。比如可以在视频号、公众号、网站接入微信客服。无论用户在那个平台沟通，都会统一接入到企业微信里。
如下图所示，微信客服会出现在微信回话列表里，和公众号的列表一样(也就是说，所有的客服消息都会折叠到“客服消息”里)
先说说它的优势：
1，免费!和其他“在线客服的价格相比”它免费就太厉害了。
2，可链接整个微信生态，对卢松松来说非常方便，视频号+公众号+松松云连通了。
3，方便做私域生态建设(企业微信)，用户最终落脚点是企业微信。
再说说它的劣势：
1，命中关键词时转人工不好用，要手工结束回话才能变成自动回复。
2，默认消息，不能修改，咨询过lisa客服，她说企业微信不让改(也许是怕大家做广告吧)。
3，功能比较单一，而且做的较为保守(既然免费的，还要啥自行车?)。
4，信息没撤回功能，我经常打错字，让用户显得我很不专业。
松松云平台切换成微信客服后一些改变：
1，用户分不清我们是机器人还是真人了。
2，新用户咨询量减少了。
3，用户说话客气了，直入主题了。
4，松松客服与用户的“闲聊时间”减少了。
因为只用了3个月，很多体会还没有，大家可以自行体会。
微信客服使用方法：打开企业微信管理后台→应用管理→应用→微信客服，按照提示操作即可。
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